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Social Media Solutions

Social media is having tremendous impact on the way we communicate today, and those with the right communication and technological backgrounds are the ones helping corporations leverage this resource most effectively. As a result, in order to help our clients maximize the powers of social media for their organization, Matrix is helping companies staff important social departments and campaigns across industries. More specifically, Matrix is helping to staff:

  • Social Listening and Market Engagements – A team of experts to help you navigate a combination of social media monitoring tools, marketing automation integration, and CRM integration to enable organizations to monitor and respond to issues that arise in the public domain. More and more people are turning towards social media to vent, collaborate, inform, and connect with like-minded. If tapped correctly, organizations can get insight into the market prior to their visiting their website or issues arising in the customer facing systems. Types of projects: Reputation Management, Social Monitoring and Social CRM, Multi-Contact Center Workflow Integration.
  • Market Noise versus Insight Analysts – Individuals with the ability to filter and analyze social media data for relevancy is increasingly becoming a must-do for savvy marketing organizations. How do you take the noise, digest it, and then make it actionable for response, customer insight, customer workflow, market research, competitive intelligence, semantic analysis, and market perceptions are critical to designing a socially-enabled organization. Types of projects: Social Market Research & Competitive Intelligence, Semantic Analysis Workflow, Public Networks, Community, & Customer Perception Analysis, Real-time Customer Satisfaction Analysis
  • Enterprise Collaboration via Communities for External Customer, Partner and internal Employee and Operations – A team to help organizations, who have realized the competitive differentiation that social business provides, with assistance augmenting the collaborative and online communities necessary to engage with their networks of relationships. Types of projects: Social Business Platform Implementations; Online Community Development and Management; Social Lead Scoring; Listening Platforms, SharePoint, CRM, & BI Platform Integration
  • Social Product Development & Prioritization – A team of software developers that support social communities. Types of projects: Facebook applications, Twitter applications, custom online community applications, custom social applications, social monitoring and analytics tools, social data integration, social business integration.

Social Media is a relatively new field and it is of utmost importance for an organization to understand the skill sets and capabilities of the candidate before hiring. We help organizations meet their growing demand of Social Media professionals with the help of our expertise in this field and with the help of premier consulting partners nationwide.

Social media is having tremendous impact on the way we communicate today, and those with the right communication and technological backgrounds are the ones helping corporations leverage this resource most effectively. As a result, in order to help our clients maximize the powers of social media for their organization, Matrix is helping companies staff important social departments and campaigns across industries. More specifically, Matrix is helping to staff:

· Social Listening and Market Engagements – A team of experts to help you navigate a combination of social media monitoring tools, marketing automation integration, and CRM integration to enable organizations to monitor and respond to issues that arise in the public domain. More and more people are turning towards social media to vent, collaborate, inform, and connect with like-minded. If tapped correctly, organizations can get insight into the market prior to their visiting their website or issues arising in the customer facing systems. Types of projects: Reputation Management, Social Monitoring and Social CRM, Multi-Contact Center Workflow Integration.

· Market Noise versus Insight Analysts – Individuals with the ability to filter and analyze social media data for relevancy is increasingly becoming a must-do for savvy marketing organizations. How do you take the noise, digest it, and then make it actionable for response, customer insight, customer workflow, market research, competitive intelligence, semantic analysis, and market perceptions are critical to designing a socially-enabled organization. Types of projects: Social Market Research & Competitive Intelligence, Semantic Analysis Workflow, Public Networks, Community, & Customer Perception Analysis, Real-time Customer Satisfaction Analysis

· Enterprise Collaboration via Communities for External Customer, Partner and internal Employee and Operations – A team to help organizations, who have realized the competitive differentiation that social business provides, with assistance augmenting the collaborative and online communities necessary to engage with their networks of relationships. Types of projects: Social Business Platform Implementations; Online Community Development and Management; Social Lead Scoring; Listening Platforms, SharePoint, CRM, & BI Platform Integration

· Social Product Development & Prioritization – A team of software developers that support social communities. Types of projects: Facebook applications, Twitter applications, custom online community applications, custom social applications, social monitoring and analytics tools, social data integration, social business integration.

Social Media is a relatively new field and it is of utmost importance for an organization to understand the skill sets and capabilities of the candidate before hiring. We help organizations meet their growing demand of Social Media professionals with the help of our expertise in this field and with the help of premier consulting partners nationwide.