Frequently Asked Questions

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Question

I’ve never used a staffing agency. Do I have to pay for this service?

Quick Answer:
Yes
Complete Answer:

One of our Account Managers will go over the process when you discuss your hiring needs.

Question

How quickly can you fill my open position?

Quick Answer:
As Soon As Possible
Complete Answer:

We work hard to have resumes of great talent sent over within 48 hours.

Question

What happens if I am unsatisfied with a candidate?

Quick Answer:
Call Us
Complete Answer:

Give us a call! We have a pipeline of top talent! If the person we sent over is not a perfect match we will work hard to make sure we find you the right replacement!

Question

I need to fill multiple open positions. Can you help?

Quick Answer:
Yes
Complete Answer:

Hired by Matrix can definitely help! Just fill out the form on the Find Talent Page or give us a call at 201-587-0777 and let’s have a conversation about what you need and how we can deliver the best talent for your open positions!

Question

I never received my login information to approve timesheets. Who should I contact?

Quick Answer:
Michele Loizzi
Complete Answer:

If you do not receive the link to approve timesheets please reach out to Michele Loizzi for assistance at mloizzi@hiredbymatrix.com

Question

How do I approve online timesheets?

Quick Answer:
Via Email
Complete Answer:

When the consultant starts the assignment they will log their hours every Friday before leaving work. Upon submittal, an email will be generated and sent to your email address with the option to approve.

Question

Who can I contact with payroll questions?

Quick Answer:
Michele Loizzi
Complete Answer:

Please reach out to Michele Loizzi at mloizzi@hiredbymatrix.com with any questions regarding payroll. If there is a question regarding changing a rate for a consultant, please reach out to the Account Manager that is assigned to your company.

Question

Who can I contact with billing questions?

Quick Answer:
Accounting
Complete Answer:

Please reach out to our Accounting Department with any billing questions – 201-226-3507.

Question

How soon can you identify opportunities and place me in a position?

Quick Answer:
Up to 2 Months
Complete Answer:

Getting you placed in a position is heavily based off our client’s needs. If our client has a need for your skillset open, placement takes about 1-2 weeks. If we don’t have any open roles within your skillset at the time you start searching, finding you the right fit can typically take 1-2 months.

Question

Do you sponsor H-1B visas?

Quick Answer:
No
Complete Answer:

No. Hired by Matrix does not offer visa sponsoring.

Question

Is there an opportunity for me to become a full-time employee?

Quick Answer:
Yes
Complete Answer:

It is possible. We work with clients that fill positions that are three months and longer. Many of them do convert their temporary consultants into full time employees but we cannot guarantee it.

Question

What if the job I am placed in isn’t right for me?

Quick Answer:
Call Us
Complete Answer:

Give us a call! If you are unhappy in your position we’d like to know why and help you find your ideal job.

Question

Will someone remain in contact with me once I begin employment with Matrix?

Quick Answer:
Yes
Complete Answer:

Our staffing specialists will check in on a monthly basis to make sure you are happy with the position and if there is anything that has changed that needs addressing.

Question

I live out of state. How do I submit my I-9 documents?

Quick Answer:
Electronically
Complete Answer:

The I9 form will be sent to you electronically from our onboarding specialist after you accept a position with us. You will be required to complete the first section of the document and have a friend/family member or someone you trust look over your id’s, enter the document info into Section 2 and sign. The agent will then be responsible for emailing over a picture of the id’s provided making sure all are valid. (not expired).

Question

What is the payroll process?

Quick Answer:
Bi-weekly
Complete Answer:

Hired by Matrix runs a bi-weekly payroll. You are required to have your time approved by 10 am every Tuesday morning of the week payroll is being processed.

Question

Who can I contact with payroll and time reporting questions?

Quick Answer:
Michele Loizzi
Complete Answer:

Please reach out to Michele Loizzi for assistance at mloizzi@hiredbymatrix.com with any questions regarding payroll & time reporting.

Question

How do I update my W-4?

Quick Answer:
Via our payroll system
Complete Answer:

Upon hire you will be given access to our payroll system where you will find your pay stubs, tax forms and can make changes to your direct deposit, W4 and demographics. If you have trouble logging into the portal please reach out to Michele Loizzi at mloizzi@hiredbymatrix.com for assistance.

Question

What do I do if I need to take a day off?

Quick Answer:
Call Us
Complete Answer:

Hired by Matrix has a time off policy. You will receive the information when you accept a position with us.

Question

Do you offer vacation and holiday pay?

Quick Answer:
No
Complete Answer:

At this time, Hired by Matrix does not offer paid time off.

Question

Do you offer benefits?

Quick Answer:
Yes
Complete Answer:

Yes. We offer medical, dental, vision, short term disability and critical illness protection. If you choose to enroll after taking a position with us the coverage will be effective your 1st day of work following 60 days of employment.

30 Years of Excellence